Shipping policy

 

1. Free Standard Shipping on All Orders

We provide free standard shipping on all orders to delivery addresses accepted at checkout.

There is no minimum purchase requirement. Standard shipping will be shown as free or as a zero shipping charge during checkout.

We do not add a separate standard shipping, packing, or handling fee after you place an order.

2. Delivery Coverage

This policy applies to orders placed for delivery within Canada.

Address availability is determined during checkout. If we discover after payment that we cannot serve an accepted address, we will contact you to discuss a suitable alternative or provide a full refund.

We will not require you to pay an undisclosed remote-area shipping surcharge to receive an already accepted order.

3. Estimated Delivery Time

The estimated delivery time is 15–20 calendar days from order confirmation.

This estimate includes both:

• Order processing and preparation.
• Transportation to the delivery address.

Processing time is not added on top of the 15–20-day estimate.

Calendar days include Saturdays, Sundays, and public holidays. However, carriers and fulfilment operations may not work on every calendar day.

The estimate is not a guaranteed appointment date. If a materially different delivery schedule is necessary for a particular product, it must be clearly disclosed before purchase and reflected in the order information.

4. Order Processing

Processing includes confirming payment, checking order details, preparing products, and arranging dispatch.

If a payment or address issue prevents progress, we will contact you using the information supplied at checkout. A delay caused by required clarification may affect delivery timing, and we will explain that effect.

If we cannot fulfil the order, we will notify you and issue an appropriate refund. We will not keep an order pending indefinitely without a resolution.

5. Shipping Confirmation and Tracking

When an order is dispatched, we will send shipping confirmation to the email address supplied at checkout.

Where the service provides tracking, the confirmation will include tracking details or instructions for accessing them.

Tracking information may take time to update after a shipping label is created. A label-created message does not necessarily mean the carrier has received the parcel.

If tracking appears inactive or inconsistent with the estimated delivery period, email info@spraygroundh.shop with your order number.

6. Delivery Addresses

Please check your recipient name, street address, apartment or unit number, city, province or territory, postal code, and contact information before placing the order.

If you notice an error, contact us immediately. We will attempt to correct the address before dispatch.

After dispatch, a carrier may be unable to change the destination. Any available redirection arrangement and associated cost will be explained before you agree to it.

If an address problem results from our error, we will arrange a resolution at our expense.

7. Multiple Packages

An order may arrive in more than one parcel.

You will not be charged additional standard shipping because we divide an order into separate packages.

Items may arrive on different days, but the stated delivery estimate applies to the complete order unless a different arrangement was clearly disclosed and agreed before purchase.

If only part of the order arrives, review any shipping notices and contact us if you cannot account for the remaining items.

8. Customs, Duties, and Import Processing

Where an order requires import processing, customs inspection may affect its progress.

Any duties, import taxes, or brokerage charges that you would be required to pay must be clearly disclosed before purchase. We will not require you to accept an undisclosed charge as a condition of receiving an accepted order.

If a carrier requests an unexpected import-related payment, contact info@spraygroundh.shop before paying where reasonably possible so we can verify the request and resolve responsibility.

Free standard shipping covers the standard delivery service. Applicable sales taxes will be identified separately at checkout.

9. Delays

Delivery may be affected by severe weather, transportation disruption, customs inspection, public holidays, or unusually high parcel volumes.

If your order has not arrived within 20 calendar days from order confirmation, contact us. We will review the order and tracking information and, where appropriate, open a carrier investigation.

We will explain the known status and available next steps. A delivery delay does not require you to accept unlimited extensions.

Any statutory right to cancel for late or failed delivery remains available.

10. Lost Parcels

If tracking indicates a possible loss, contact us so we can investigate.

When a parcel is confirmed lost or we cannot complete delivery, we will offer a replacement with your agreement or an appropriate refund. We will not require you to pursue the carrier as your only remedy.

Investigation procedures do not extend a legally required refund deadline.

11. Parcels Marked as Delivered but Not Received

If tracking shows delivery but you cannot locate the parcel, check the delivery location, household members, building reception, and any carrier notice, where appropriate.

Then email us with your order number and a description of the issue.

We will review available delivery evidence and work with the carrier. A delivery scan alone does not automatically determine that you received the order or remove any rights available under law.

We may request reasonable information to investigate, but we will not impose unnecessary barriers to a legitimate claim.

12. Damage in Transit

If a package or item arrives damaged, photograph the parcel and item where possible and contact us promptly.

Keep the packaging while the issue is reviewed if doing so is practical. Lack of original packaging does not automatically eliminate your rights.

We will assess whether a replacement, refund, or another lawful remedy is appropriate. Necessary return shipping for an item damaged before delivery will be covered by us.

13. Missed Delivery and Returned Parcels

A carrier may provide a collection notice or attempt redelivery according to its procedures.

If the parcel is returned to us, we will contact you about the reason and next steps.

Where a failed delivery results from our error or the carrier’s error, we will arrange redelivery at no additional cost or an appropriate refund.

Where you supplied an incorrect address or did not collect a parcel, we will explain available redelivery and refund options. Any additional redelivery cost must be disclosed and agreed before it is incurred.

We do not automatically forfeit the full purchase price or impose an undisclosed penalty.

14. Cancellations and Returns

Contact us immediately if you need to cancel an order. We can normally cancel before dispatch, but an order already in transit may need to be handled under the Return and Refund Policy.

This does not affect a statutory right to cancel after shipment.

Free outbound shipping does not mean all change-of-mind return shipping is free. Customers pay voluntary return shipping, while we cover necessary return shipping for faulty, damaged, or incorrect items.

15. Contact

Store: spraygroundh.shop
Shipping support: info@spraygroundh.shop

Include your order number and the email address used at checkout. We aim to respond within two business days, excluding Canadian public holidays.